Brett Robinson Reviews

My husband and I celebrated our 29th anniversary earlier this month, and were thrilled to be able to return to Orange Beach! We missed it so much last year!
We stayed at the Phoenix VI, and I’m sorry to say that the condo left much to be desired! The location was great, views from the condo were beautiful, it was peaceful, and the parking was very handy. With that being said, the negatives far out-weighed the positives! The condo was simply dirty! The floors were filthy, cabinets and drawers in the kitchen had food crumbs and pieces left over from previous guests, apparently more than a few visits! We put silverware, coffee cups, etc into the dishwasher to clean them, and did not put them back in the drawers & cabinets, because I didn’t want to clean those on our vacation! We bought plastic cups and paper plates to use instead of using those in the condo. The coffee maker and toaster had residue & crumbs from previous uses.
There were extra blankets on the closet shelves, but when we got them out to use, there was an odor and it appeared they had not been washed after the last visitors used them. I wore white footies to keep from walking barefoot on the floors, and after just an hour of walking around in the condo, the bottoms were filthy - I have a picture of those! The next day I bought a pair of flip-flops to wear in the condo only (nowhere else) and before I could put them in my closet at home, I had to scrape the bottoms and then scrub them. Have pictures of the crap that came off of the bottoms!
We are long-time customers of Brett Robinson, having preferred to stay in the Phoenix condos through the years. The last time we stayed in a Phoenix condo, which was in 2019, the cleanliness of the unit left a little to be desired, but we really thought it was a fluke occurrence. However, based upon our experience this time, we will most likely choose someplace else! Very disappointed!!

Phoenix VI 6501
Well, Spring Break was a bust so it was nice to be able to get in for Fall Break. Our family is growing so we initially rented a ground-floor unit but hurricane Sally took care of that one for us.
It was nice to find out that 6501 was available. This was our fourth time renting this unit and everything was just fine. Great overall experience.

This was our second time to stay in Driftwood Towers 5E in a four year period. This condo can surely use some updating and a thorough cleaning. But the worst were the beds! They were so hard and uncomfortable. It would have been better to sleep on the sand. Honestly, it took a few days after I returned home for my back and hips to quit aching. Other than the beds, our trip was enjoyable.

This is our first trip here and have found that Orange Beach is a hidden gem.
We stayed in the "Pheonix" complex. A very nice row of high rise condos with 6 different buildings. The complex is managed by Brett Robinson Realty located nearby. Each high rise is numbered from I to VI. We have found that the larger the number the newer the condos.
Upon arrival we had some minor issues with our condo but I contacted the desk and everything was handled immediately. We were surprised because it was Labor Day and I assumed they would be short staffed.
A representative from Brett Robinson personally called me to insure that all issues were resolved to my satisfaction. They were.
Bottom line is we had a great time and loved Alabama beaches as well as our accommodations. I truly felt like our business was appreciated by Brett Robinson Realty.
I personally want to thank Tiffany for her diligence in contacting us personally.

This condo was very cozy! Clean and accommodating! Check in was super easy. All staff members including front desk, cleaning, and security were friendly and helpful. Perfect location! Will be coming back for sure. The price wasn’t bad either!

This summer we stayed at Phoenix V twice and Phoenix VII once. The first time we stayed at Phoenix V, everything was fine. The next two times, the condo was not clean. Countertops were dirty, candy and food was on the floor, hair was in the fridge, the air conditioner filter was dirty, and mold was on curtains. I loved the location, but the cleanliness was not acceptable. We had to clean the place before feeling safe.

Disclaimer: COVID playing a role in review! We stayed in Phoenix X. First timer. Check-in seamless, no problems moving in. Multiple missing slats from vertical blinds in master bedroom. GOOD MORNING SUN! After 2 days of failed attempts to have maintenance fix the problem, I fixed it myself by moving slats from the living room. Broken toaster. We have to sign multiple waivers about what you can expect from us. Now aside from the above, let me tell you what we expect from you. I should be able to find out ahead of time whether drip or Keurig type coffee maker is in the room. I should be able to tell if a DVD or BR player in the main room. Is the washing machine standard detergent or HE type? Simple questions need simple answers.

PhoenixV - 517 Filthiest kitchen of any condo I’ve ever stayed in. Dirty dishes in D/W AND in cabinets. Frig ice did not work and indicated new filter was required. The stand alone ice maker did not work. We bought ice, paper products to eat with cause nothing could be trusted. TVs did not work in 2 of the rooms. Floors made your feet black. Reported these issues on Sunday morning it took until Wednesday for a brief voice mail from Cashindra the Phoenix V manger. What a joke end of trips with Brett Robinson!!!! Not to big to fail!!!

Can’t believe that Brett Robinson represents the Island Winds East Property. Condos are small and dated. Limited to 1 parking space per condo, including the 3 bedrooms. Worst of all is that their is no restroom for the pool, so it acts as a large urinal. Extremely disappointed in our stay, and as annual travelers to Brett Robinson properties this stay will serve as reason to book elsewhere in the future.

We enjoyed our stay here! The view was beautiful. The place was clean and had what we needed. The cons though...they really need to invest in some window treatments. Both the living room and master blinds were missing several panels. Made it a little uncomfortable once it was dark. Also the bedroom with the twin beds has a hall light outside that shines right in. There are no curtains and it appears to be daylight in the bedroom in the middle of the night! The elevator did break one day which was not fun to use the stairs in that heat, but it was fixed in a few hours.

The condo was clean and roomy. The front office staff and security staff were very friendly. We had a wonderful time. My only complaint was the dryer, it could not keep up with drying towels even bath towels.

We stayed at Phoenix West the 29th of June- 2nd of July. We had planned to stay until the 6th but unfortunately due to the water leak we had to leave. First let me say that we throughly enjoyed the condo and what little we got to do at Phoenix West! But when the water leak happened is where our stay went south. I understand that it was a very random unfortunate event to occur, but the way the staff on site handled it, it could have been better. Not only did I have to call downstairs 3 times, but a friend who we shared the condo with had to call twice. Which I also understand they were fielding a lot of calls, but we received more information from Reservationists than we did from staff on site. We had to go downstairs on 2 different occasions- and finally the last time they let us know we had to check out and just wished us luck. No apologies. Just pack and go. I wish we had known 4 hours earlier that we needed to leave instead of them just letting us teeter on the fact of possibly continuing out our vacation. I am empathetic to the event that occurred as far as the leak, but the staff were so rude to not only us but other vacationers we had spoken with. A little bit of empathy and some compassion can go a long way.